Privacy Policy

Effective Date: March 1st 2019
Last Updated: October 1st 2019

In line with the introduction of the EU General Data Protection Regulation (GDPR) which is intended to protect customers/consumers against the misuse of business and personal data across manual and electronic records, we at KLEEN respect your concerns about privacy.

This GDPR/Data Privacy Policy describes the types of consumer/end user business and personal information we collect, how we use the information, with whom we may share it and the choices available to you regarding our use of the information.  We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices.

The KLEEN office is located at Park House, 10 Park Street, Bristol, BS1 5HX, United Kingdom.
This GDPR/Data Privacy Policy applies to the general practices of KLEEN with respect to its processing of consumer/end user business and personal information.  The Policy does not apply to the website operated by KLEEN that has separate policies or notices that reference this Policy.

Information we obtain
Information we may collect

We may collect personal information from you in a number of ways, as follows:

  • Through discussions via telephone, email, online, digitally and in print regarding information about our services.
  • Through the use of Cookies on our website (please see Cookies Policy)
  • Through requests for publications and other marketing materials.
  • Through requests for information about our services and events.
  • Through event registration and event participation.
  • Through enquiry and comment communication.

The type of data and personal information we may collection will include:

  • Name, address, email address, workplace/company, job title, work contact details and other contact information.
  • Correspondence details, if you have contacted us.
  • Topics of interest.
  • Website visit details.
  • Any potential multimedia files, such as videos, images and photographs.
  • User experience details.
  • Any other information provided in accordance with registering, sponsoring and/or attending an event.

Please note that you are not required to provide any personal information to use the website.  However, if you provide your contact details (name, address, telephone and mobile numbers, and email address), these details will be stored in the KLEEN UK servers and database, and may be further processed for the purposes set out in this GDPR/Data Privacy Policy.  
We will ensure any collection of data will be:

  • Processed and used only for specified and lawful purposes, and with appropriate consent.
  • Accurate and up-to-date.
  • Held securely for no longer than is absolutely necessary.

For information about how to change or update your contact details, or to exercise any of your other rights, please see the ‘Your rights and choices’ section of this GDPR/Data Privacy Policy.

Information we obtain by automated means

When you visit our website or open our emails, we may collect certain information (including IP addresses) by automated means, such as cookies, web server logs, web beacons and JavaScript.

Cookies are files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings on your device.  Our website may use cookies (such as HTTP and HTML5 cookies) and Flash cookies, as well as other types of local storage (such as browser-based or plug-in-based local storage).  Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies.  You may also be able to delete your Flash cookies or adjust your Flash cookie settings by visiting the Adobe Flash Website Storage Settings Panel and Global Storage Settings Panel.  Please note, however, that without cookies you may not be able to use all of the features of our website, or other websites and online services.

In conjunction with gathering information through cookies, our web servers may log information such as your device type, operating system type, browser type, domain and other system settings, as well as the language your system uses and the country and time zone where your device is located.  We may also record information such as the address of the web page that referred you to our website and the IP address of the device you use to connect to our website.  We may log information about your interaction with the website, such as pages you visit.  To control which web servers collect information by automated means, we may place tags on our web pages called ‘web beacons’, which are small files that link web pages to particular web servers and their cookies.  We may also send instructions to your device using JavaScript or other computer languages to gather the sorts of information described above and other details about your interactions with our website.

We may use third-party web analytics services on our website, such as those of Google Analytics.  These service providers help us analyse how visitors use our website.  The information obtained for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers.  To learn more about Google Analytics, and how to opt out, please click here.

The providers of third-party plug-ins and widgets on our website, such as embedded videos and social media sharing tools, may use automated means to collect information regarding your use of the website and your interactions with the plug-ins and widgets.  We may also receive information you have made available to those third-party services, including the geographic location of your mobile device and other information about you (such as name, email address, gender, locale, time zone, languages, social media profile URL, personal website URL, biographical information, birthday, photo, list of devices, education history, work history, hometown, interests, current city, political views, favourite athlete and teams, relationship status and information, religion, name of significant other, and certain security settings information) and your contacts on those services.  This information is subject to the privacy policies and notices of the third-party providers of the plug-ins and widgets.

How we use the information we obtain

We may use the information described above to:

  • Provide products and services to you.
  • Perform transactions that you request.
  • Incorporate your contact details into the KLEEN database.
  • Send you newsletters and other communications relating to our services.
  • Create and manage your account.
  • Communicate with you about, and administer your participation in, events, promotions, offers, surveys, focus groups and market research (where applicable, if you have not opted out of receiving such communications).
  • Respond to your enquiries and/or comments.
  • Provide aggregate statistical information and perform data analyses (including market and consumer research, economic impact analyses, demographic analyses and anonymisation and aggregation of personal information).
  • Operate, evaluate and improve our business (including developing new services; enhancing, improving and analysing our services; managing our communications; and performing accounting, auditing and other internal functions).
  • Protect against, identify and prevent fraud, copyright infringement, unauthorised use and distribution of protected content and other criminal activity; and
  • Comply with and enforce applicable legal requirements, relevant industry standards and our policies, including our Terms and Conditions.

In addition, we use information collected through cookies, web beacons, web server logs and other automated means for purposes such as:

  • Customising our users’ visits to our website.
  • Delivering content tailored to our users’ interests and the manner in which our users browse our website.
  • Manage our website and other aspects of our business.

We may also use the information in other ways for which we provide specific notice at the time of collection.

We do not obtain or record personal information about our visitors’ online activities over time and across third-party websites.  Our website is not designed to respond to ‘do not track’ signals from browsers.

Information we share

We do not disclose personal information we obtain about you outside KLEEN, except as described in this GDPR/Data Privacy Policy.  We only process personal data in accordance with your consent and instructions as set out in your agreement with us.  We do not provide, sell or otherwise disclose personal data to any third party, individual or organisation outside KLEEN unless:

  • We are required to do so by law or legal process.
  • For the purposes of, or in connection with, any legal proceedings, or otherwise for the purposes of establishing, exercising or defending any legal rights.
  • To law enforcement authorities or other government entities based on a lawful disclosure request.
  • When we believe disclosure is necessary or appropriate to prevent harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

Information collected through third-party plug-ins and widgets on the website (such as information relating to your use of a social media sharing tool) is collected directly by the providers of the plug-ins and widgets.  This information is subject to the privacy policies of the providers of the plug-ins and widgets, and KLEEN is not responsible for those providers’ information practices.

Your rights and choices

You may change your details at any time, request that we remove your details from our computer database/UK servers, or instruct us not to use the personal information which you have provided to us for any of the purposes set out in this GDPR/Data Privacy Policy, by notifying us by email, using the email address provided in the ‘How to contact us’ section of this Policy.

To the extent provided by the law of your jurisdiction, you may request access to the personal information we maintain about you or request that we correct, amend, delete or block the information by contacting us as indicated in the ‘How to contact us’ section of this GDPR/Data Privacy Policy.  Where provided by law, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences accordingly.  The request may be extended to cover description, correction, deletion or exclusion from future communications.

Data transfers

We may transfer the personal information we collect about you to recipients in countries other than the country in which the information was originally collected.  Those countries may not have the same data protection laws as the country in which you initially provided the information.  When we transfer your information to recipients in other countries:

  • We will perform those transfers in accordance with the requirements of applicable law.
  • We will protect the transferred personal information in accordance with this GDPR/Data Privacy Policy.

How we protect and store personal information

We will not retain your personal data for longer than necessary for the purposes for which it is required; however the longest will be 3 months after termination of services.
We take every precaution to protect any and all personal data held by KLEEN.  We have security measure in place to protect against the loss, misuse and alteration including encryption, security, Internet protocols and data replication.  We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.

Children’s privacy

Our website is not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on our website.

Links to other websites and apps

Our website may provide links to other websites and apps for your convenience and information.  These websites and apps may operate independently from us.  Linked websites and apps may have their own privacy notices or policies, which we strongly suggest you review.  To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites and apps.

Updates to our GDPR/Data Privacy Policy

This GDPR/Data Privacy Policy may be updated from time to time without prior notice to you to reflect changes in our personal information practices.  We will indicate at the top of the Privacy Policy when it was most recently updated.

How to contact us

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we maintain about you or your preferences, please email us at hello@kleen.co.uk or click here contact us